Customer/employ survey is essential for the continual improvement of a growing organization. iWare 99.9 Survey module is an excellent tool provided by INI Technologies, for gathering useful information about your company's processes and services.
It helps to find out whether your customers and employees are happy with your services, and utilize this information to improve your organization's performance. Customer survey is the best method to understand their opinions and needs.
iWare 99.9 Call Management module helps you register and process all complaints, wishes, requests for information and malfunctions. Your front office processes the calls that can be resolved quickly. If a call requires a specialist, it can be forwarded to your back office or one of your suppliers.
Features of iWare99.9 Survey
Facility to integrate the Standard ISO Survey forms of your organizations to web format and presented to your customer for response. The program sends an email message, with your content, and a link to the survey form.
A database of employee users with access to the program features and customers is maintained online and updated by your designated personnel.
Maintains log of all activities.
Benefits of iWare99.9 Survey
Saves the time and cost of sending survey forms via FAX or mail.
No technical knowledge necessary to use module
Survey response forms can be sent to multiple personnel i.e. sales, qc, production
Nominal Cost for setup and yearly renewals.