91 484 4013356 / 57 / 58

consult@iware999.com

Service ERP

iWare99.9 Service ERP enables full automation of Professional Services Industry as well as the Repair & Maintenance Services sectors. iWare 99.9 software supports full business process management (even re-engineering) with work flow; starting from the business lead through the estimates, order processing, project/service management, billing, up to the renewal management of services.

iWare99.9 gives role based access controls so it guaranteed better security in your business critical data. Having your business data available at central repository that eliminates personal dependency on operations.

iWare99.9 gives you better control on your business and resources; it increases your business profits, and even it allows you to reach across the country or across the globe too.

Functional Modules of Service ERP

  • Sales Force Management

  • Customer Relations Management

  • Call Centre Management (IVR, ACD Voice Logging)

  • Service Order Management

  • Service Renewal Management

  • Machine and Tools Inventory

  • Materials/Parts Inventory Management

  • Field Engineers Management

  • Billing and Collections

  • Financial Management

  • Human Capital Management

  • Project Management

  • Fleet Management

  • Fixed Asset Management

  • ISO Document Management

Features of iWare99.9 Service ERP

  • Lead Management
  • Team Management
  • Work flow Support
  • Support Priority Tagging
  • Skill based case routing
  • Escalation Matrix
  • Mobile Application Support
  • Multi State VAT/TAX Management Support
  • Supports Chain for Service Centers
  • Customer Segmentation Support
  • Know You Customer
  • Collection Bucket and Collection Control
  • Renewal Management
  • Centralized Stock Monitoring
  • Management
  • Inter branch Stock Transfer
  • Van Sales/Service Support
  • Loyalty Points Tracking and Redemption
  • Performance Tracking
  • Customer Satisfaction Survey
  • Tracking
  • Sales Incentives and Commissions workouts
  • Bank Reconciliation
  • Mobile Application Support

Benefits of iWare99.9 Service ERP

  • Create Satisfied Customers
  • Ensure Timely Service Delivery
  • Efficient Skill Management
  • Complete Customer Case History
  • Document Tracking
  • Materials Movement Tracking
  • Easy deployment
  • Fast Branch Rollouts
  • National Level or Global business Support

Our Clients

GET IN TOUCH

iWare99.9 Division
INI Technologies Pvt Ltd
31/723, Kachappilly Road
Vyttila, Cochin, Kerala
India - 682 019

Email : consult@iware999.com
Phone : 91 484 401 3356, 57, 58

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